Terms & Conditions


Laurus Organics is operated by Laurus for Soap & Hair Care Products Trading LLC (the “Company” and/or “Laurus”). Throughout the site, the terms "we", "us" and "our" refer to the Company. The Company offers this website (the “Website”), including all information, tools and services available from the Website to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here (the “Terms & Conditions”).

These Terms & Conditions apply to all users of the Website. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. 

You can review the most current version of the terms and conditions of the Website at any time on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

Section 1 - Online store terms

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Website, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the terms will result in an immediate termination of your services.

Section 2 - General conditions

If you order products from the Website, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose.

All orders that you place on the Website will be subject to acceptance in accordance with the Terms and Conditions.

When you place an order on the Website this shall be an offer from you to purchase the product(s). We will email you an order acknowledgement confirming that we have received your order. Please note that this email is not an order acceptance by us. Your order shall only be accepted by us upon the despatch of the products you ordered.

There are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order or suggest similar variations. If we cancel your order, then we shall issue you with a full refund. The refund may take up to 15 business days depending on your bank.

We shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control.

Due to the nature of the products sold on the Website we cannot accept returns or exchanges once the product has been bought, unless there is a manufacturing defect upon receiving the order. In this case, please send us an email on info@laurusorganics.com describing the defect. If such defect is accepted by us then subject to availability, the product will be replaced within 14 working days. 

We reserve the right to refuse access to the Website or any service to anyone for any reason at any time.

 You understand that your content (excluding credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the Website through which we provide the service, without express written permission.

Section 3 - Shipping Rates

Free shipping on orders over 200 AED.
If under 200 AED, flat shipping fee of 25 AED.
Orders will be received after 2 business days of processing.

Flat shipping fee of 45 AED on all orders.
Orders will be received up to 5 business days after processing.

Please note that we are not responsible for customs duties charges set by each country. Also, we are not responsible for any delays in shipping deliveries that include, but are not limited to the following: customs delays, natural occurrences, or transfers to international carriers.

 Section 4 - Accuracy, completeness and timeliness of information

We have made every effort to display the colors and images of our products that appear on the Website as accurately as possible. We exclude (to the fullest extend permitted by law) any liability relating to the inaccuracy of the colors and images of our products that appear on the Website.

Section 5 - Modifications to the service and prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

Section 6 - Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by resellers or distributors (if you are a reseller or distributor, please contact us at info@laurusorganics.com). You agree to provide current, complete and accurate purchase and account information for all purchases made on our Website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Shipping and Returns Policy.

 Section 7 - Third-party links

Certain content, products and services available via the Website may include materials from third-parties.

 Third-party links on the Website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

 Section 8 - User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms & Conditions.

 You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 Section 9 - Personal information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy click here.

 Section 10 - Errors, inaccuracies and omissions

Occasionally there may be information on the Website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated. We make no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website.

 Section 11 - Disclaimer of warranties; limitation of liability

In no case shall the Company, their directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent of the value of the product or service.

 Section 12 - Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision.

 These Terms & Conditions and any policies or operating rules posted by us on this site or in respect to the service constitutes the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms & Conditions). Any ambiguities in the interpretation of these Terms & Conditions shall not be construed against the drafting party.

 Section 13 - Changes to Terms & Conditions

You can review the most current version of the Terms & Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.

 Section 14: Pay with Credit/Debit Card

Customers can pay only with UAE bank debit/credit cards. For questions regarding your transactions on the Website, please consult your card-issuing bank for information. 

 Section 15 - Contact information

Questions about the Terms & Conditions should be sent to us at info@laurusorganics.com.


Laurus Organics

Laurus Organics, based in Dubai, is a premium wellness distributor specialized in distributing organic skin care products across the GCC. The co-founders believe that what goes ON the skin, goes IN, hence they have a mission to help consumers elevate their lifestyles by providing the highest quality brands for families to enjoy - such as the  eco-certified organic brand NAJEL from France.