Laurus Rewards Terms Conditions

1. Earning Points

• Points are earned based on the net amount actually paid after applying discounts, promotions, or other offers.
• Points cannot be earned on amounts that are not paid by the customer.

2. Redeeming Points

• A minimum of 1,000 points is required for each redemption.
• A minimum order value of AED 100 is required to use rewards points.
• If your remaining points balance falls below 1,000 points after redemption, your remaining points will stay in your account and can be redeemed once your balance reaches the minimum redemption requirement again.

3. Points Expiry

• Points expire 12 months from the date they are earned.
• Expiry is calculated separately for each set of points based on the date those points were added to your account.

4. Rewards Value

• Points and rewards have no cash value.
• Points cannot be exchanged for cash or any monetary refund.

5. Cancellations & Refunds

• Points earned from cancelled or refunded orders will be deducted from your account.
• If an order is cancelled before fulfillment, any points used toward that order will be returned to your account.
• Points redeemed on completed orders cannot be refunded, reinstated, or exchanged for cash.

6. Program Changes

• Laurus reserves the right to modify the Loyalty Program, including earning rates, redemption rates, benefits, and these Terms & Conditions at any time.

7. Program Suspension or Termination

• Laurus reserves the right to suspend or discontinue the Loyalty Program.
• If the program is terminated, unused points may be cancelled, subject to applicable laws and regulations.